installs, maintains, and repairs equipment and systems at customer locations, requiring a mix of technical, problem-solving, and customer service skills. Key responsibilities include on-site troubleshooting, performing preventative maintenance, managing their own schedule, and documenting work and client interactions. They must also be able to communicate effectively with clients, potentially train them on equipment use, and maintain a professional and safe work environment. 

Core responsibilities

• Maintenance: 

  Performing routine and preventative maintenance to keep equipment in optimal working order. 

• Repair and troubleshooting: 

  Diagnosing and fixing problems with malfunctioning equipment to restore functionality. 

• Customer service: 

  Building relationships with clients, addressing their queries, explaining equipment use, and providing a positive customer experience. 

• Documentation: 

  Recording details of service calls, issues, and processes for internal and external records. 

• Installation and setup: 

  Installing new equipment and ensuring it is set up correctly and operates as expected. 

Essential skills and qualifications

• Technical skills: 

  Proficiency with the specific hardware, software, and systems they are servicing, as detailed in the job description. 

• Problem-solving: 

  Ability to identify and solve complex technical problems swiftly and effectively. 

• Communication: 

  Clear and concise communication skills to explain technical issues to clients, often those with little technical knowledge. 

• Customer service: 

  Strong interpersonal skills to build rapport and ensure customer satisfaction. 

• Time management: 

  Managing their own schedule and workflow, which may include last-minute emergencies. 

• Physical fitness: 

  Ability to perform physical tasks, such as carrying heavy equipment, working in various conditions, and standing for extended periods. 

• Technical documentation: 

  Ability to read schematics and create clear written instructions or service reports.