Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.

• Provide timely and accurate support, address customer concerns, and ensure satisfaction.

• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.

• Record and update customer interactions in the CRM system accurately.

• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.

• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).

• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).

• Languages: Proficiency in English and Hindi or a South Indian language.

• Availability: Immediate joiners preferred.

• Work Schedule: 6 days a week, 1 day rotational off.
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