Role: Level 2.5 BSS Engineer

Location: Noida

Level: Mid Level (Network Operations)

Full Time Job

Aeris is at the forefront of the "Internet of Things" (IoT) industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. We believe IoT will have a profoundly positive impact on the world for generations to come. The improvements made possible through IoT—improving patient care, preserving our natural resources, eliminating vehicle fatalities, and providing power to remote parts of the world—are just now being realized.  Headquartered in Silicon Valley with offices around the world, Aeris is the preeminent cellular IoT player globally powering critical projects across energy, connected vehicles, transportation, retail, healthcare and more.

Aeris provides a SaaS based connectivity management platform for mobile operators and enterprises.  It enables organizations to realize new revenue streams from a vast variety of devices while simplifying the process and reducing the cost of connecting them to benefit from economies of scale. The platform provides access to key functionality including subscription management, eSIM/eUICC management via world class APIs and operator and enterprise self-service portals.  This is built on core tenants of cloud computing and intelligence (AI/ML).  And thanks to our deep expertise and our extensive trusted partner network, we are the go-to destination for those wishing to roll-out high quality global IoT deployment.

As a Level 2.5 BSS engineer you will be managing BSS platform, applications and services. You will be responsible for troubleshooting issues, configuration changes, as well as controlling access to the network.

Responsibilities: 

• Manage the IOTA BSS platform, applications and services.
• Troubleshooting on BSS platform, applications like: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, API’s (Rest, Soap), LDAP, Docker and Kubernetes.
• Give technical support to sales, marketing, project managers, and the customer, including pre-sales activities that can control and supervise the BSS platform implementation.   
• Management and implementation of automation scripts.
• Verify and deploy new software releases
• Verify and support the implementation of configuration changes.
• Analyze the risk and impact of a new service element integration or design change.
• Coordinate and work together with other teams such as L1 support, Engineering, etc.
• Provide remote support and troubleshooting for integration engineers, customer, and 3rd party;
• Create, review and update processes and procedures to implement new configuration or fix common issues
• Actively participate and contribute to the problem management process when necessary;
• Cover 24x7 On-Call duty on request to support the L1 team
• Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs.
• Create and deliver reports and dashboards of KPIs.

Requirements:

• Bachelor of Science in Telecommunication, Computer Information Systems, or equivalent with a minimum of 3 to 5 years of work experience.
• Intermmediate knowledge of a choice (two or more would be nice) of techologies used in scalable cloud applications: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, API’s (Rest, Soap), LDAP, Docker and Kubernetes;
• Intermmediate Scripting knowledge (Python, Perl, Shell)
• Basic knowledge of SQL; Database programming would be nice
• Basic knowlege of Linux
• Knowledge of English spoken and written at a level sufficient to manage relationships with colleagues and corporate organizations with which it is connected
• Enteprise platforms architecture and Java programming would be nice
• Telecom architectures concepts and Networking knowledge would be nice
• Good knowledge of Virtualization and cloud concepts and hands on experience with public cloud
• Big Data and Artificial Intelligence / Machine Learning / Deep Learning concept
• Availability to work on-call
• Proficiency in English.
• Ability to react quickly, also very good communication and collaboration skills.
• Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
• Analytical technical thinking.