Key Responsibilities:

1. Dealer Performance Management:

·        Monitor and improve dealer KPIs: retail volumes, market share, stock health, manpower productivity, and customer satisfaction.

·        Drive dealer business planning, target setting, and achievement monitoring.

·        Identify underperforming dealers and implement corrective action plans.

2. Sales Enablement:

·        Drive primary and secondary sales across assigned geography.

·        Ensure timely order processing, billing, and dispatch support.

·        Conduct product training and competitor comparison for dealer sales teams.

3. Channel Development:

·        Support appointment and onboarding of new dealers as per territory potential.

·        Ensure dealer infrastructure meets brand standards (CI/VI, workshop, showroom, manpower).

·        Coordinate with internal teams for dealership audits and compliance reviews.

4. Market Intelligence & Strategy:

·        Gather field-level inputs on competitor pricing, schemes, and activities.

·        Suggest tactical interventions (offers, activations, finance tie-ups) to gain market share.

·        Analyze segment trends and customer feedback to improve offerings.

5. Customer Engagement & Retention:

·        Support field teams in customer interactions and major fleet sales.

·        Monitor customer complaints, resolution TAT, and ensure closure through service support.

·        Facilitate loyalty and referral programs at dealer level.

Key Skills & Competencies:

·        Strong knowledge of commercial vehicle products (HCV, ICV, LCV, SCV, etc.)

·        Dealer/channel management experience

·        Sales planning and analytics

·        Proficiency in MS Excel, SAP/CRM tools

Interpersonal skills and ability to influence partners