Job Tittle : Data Analyst

Location : Gurgaon 

Salary :   7- 8 LPA

Qualification : B.E/ B.tech 

Academic & qualifications

•  BTech or holding an equivalent degree.
•  Min of 2-3 years of working experience in service or support domain.

Key Responsibilities:

•   Support the PIM Solutions at a Process standpoint on Run Operations - Open & consider assigned new tickets coming from Support tool (2929IT).
•   Provides support to end users through ServiceNow tickets within defined SLAs, ensuring quality is not compromised.
•   Stays updated on upcoming functionalities and enhancements, and keeps users informed.
•   Data Crunching: Prepare reports & ppts for stakeholders.

Skills Required:

Mandatory:

•    Advanced Excel, SQL, word, PPT
•    Communication Skills

Optional:

•    Linux
•    ServiceNow
•    Knowledge in Stibo Systems
•    PIM/DAM/CDQT/DAL/BSL Data.

Personal qualities & behavioral traits

•   Should demonstrated analytical and problem-solving skills.
•   Excellent written and verbal communication skills, including presentations.
•   Proactive, collaborative, and a good team player
•   Ability to work in rotational shifts as required by the team.