Job Tittle: Sr. Analyst - Tech partner

Salary: 3 - 3.5 LPA

Education : B.E, B.tech , MCA, BCA in IT , CS

Location : Gurgaon 

Experience: 3 - 4 yaars 

Key Responsibilities:

• Technical Support: Provide on-site technical support for hardware, software, and
• networking issues. Respond to IT support requests and resolve technical problems promptly.
• System Maintenance: Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices.
• Troubleshooting: Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance.
• User Support: Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communicationm and problem solving.
• Security & Compliance: Implement and enforce security policies to protect IT systems from threats.
• Ensure compliance with industry regulations and organizational policies, including SCCM, Cyber Security, and Anti-Virus measures.
• Documentation: Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed.
• Collaboration: Work closely with other IT team members to coordinate support efforts and share knowledge.
• Participate in IT projects and initiatives to improve overall IT service delivery.
• Continuous Improvement: Stay updated with the latest IT trends and technologies.
• Recommend and implement improvements to enhance IT support services.
• SCCM Management: Utilize System Center Configuration Manager (SCCM) for deploying,
• managing, and troubleshooting software and updates across endpoint devices.
• Wi-Fi Troubleshooting: Address Wi-Fi connectivity issues, ensuring stable and secure wireless network access.
• LAN Troubleshooting: Troubleshoot Local Area Network (LAN) issues to maintain reliable wired network connections.
• Microsoft Application Troubleshooting: Provide support for Microsoft applications,including Office 365, ensuring smooth operations, and resolving any application-related issues.
• Production Line Environment: Support IT systems in a production line environment, ensuring  minimal downtime and efficient operation of manufacturing processes. Understand and address the unique IT needs and challenges of production line systems.
• Cyber Security & Anti-Virus: Implement and manage cybersecurity measures and anti-virus solutions to protect IT systems from threats and vulnerabilities.

Qualifications:

 Experience: Proven experience in providing on-site IT support or a similar role. Candidate

must have 3+ experience.

 Technical Skills: Strong knowledge of computer hardware, software, and networking.

Proficiency in troubleshooting and resolving technical issues.

 Communication Skills: Excellent verbal and written communication skills. Ability to explain

technical concepts to non-technical users.

 Problem-Solving: Strong analytical and problem-solving skills. Ability to work independently

and as part of a team.

Education: Bachelor’s degree in information technology, Computer Science, or a related field

(or equivalent experience).

Preferred Skills:

Certifications: Relevant certifications (e.g., ITIL foundation, Service-Now, Microsoft Certified

IT Professional) are a plus.

Customer Service: Strong customer service orientation with a focus on delivering high-

quality support.

Adaptability: Ability to adapt to new technologies and work in a fast-paced environment.

Documentation: Proficiency in creating and maintaining technical documentation.

Production Line Knowledge: Understanding of production line environments and the ability

to support IT systems in such settings.