1. Level: M1-b/M2-a

2.Supervisor's Position: Works Manager

3. Purpose:-

1. Plan and monitor work floor activities to ensure that the work undertaken meets the commitments made to customers in terms of quality, cost and timeliness by managing the team of technicians and available resources effectively.
2. With an objective to maximize customer satisfaction and optimize profitability.
3. Within the COCO guidelines and policies.

4.Size:-

1. Financial - Cost of per job card as per BP MINR 2.7
2. Non Financial - Total employees to handle from 15 to 20 

5.OPERATING NETWORK - Percentage Time Spent (Internal(50%) / External Interaction(50%) )

• External Interface - Ancillary service centers, Machine Shop
• Roles within my function - Assistant Works Manager, Service Advisor, Warranty in charge
• Superior - Works Manager

6.Business Understanding - Knowledge about automobile AM

7. Knowledge - Strong Technical Knowledge of the product

                          Commercial Exposure

8. Behavioral Skills - Communication and interpersonal skills
                                    Manpower Management Skills
                                    Time Management