Job Title: Customer care Representative
Location: Gurgaon (In-Person)
Experience: 2+ Years
Salary: 30K – 40Kpm + performance bonus

Company –

• Rapidly growing D2C ecommerce led fashion brand

KPI –

• Customer satisfaction score
•  Conversion percentage

KRA –

• Customer communication
• Coordination with logistics / finance / quality departments for resolution.
• Maintaining CRM tools / reports

Job Description-

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Skills required -

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Mail updated resume with current salary-

Email: jobs@glansolutions.com

Satish: 88O2749743