Key Job Responsibilities of Profile:

Inbound

1. Respond to customer inquiries

2. Handle and resolve customer complaints

3. Provide customers with product and service information

4. Process orders, forms and applications

5. Identify and escalate priority issues

Outbound

6. Deliver prepared sales scripts to persuade potential customers to purchase a product or service

7. Obtain customer information

8. Obtain possible customer leads

9. Data entry and maintenance of customer/potential customer data bases

10. Maintain records of telephonic interactions, orders and accounts

Total Experience (in years): 1 to 3 years

Experience specific to Profile (in years) Proven track record of successfully meeting sales targets over the phone

Educational Qualifications: Undergraduate/Graduate

Profile Specific Other Requirements:

· Good communication in English and Hindi

· Voice tone on phone should be clear and impressive

· Excellent convincer

· Strong understanding of Call Centre

· Customer service approach

Location: 203 Ground floor, Tarvotti Bhavan, P D'Mello Rd, Indira Docks, Mumbai Port Trust, Mazgaon, Mumbai, Maharashtra 400001

Contact No: 8980012552