DUTIES AND RESPONSIBILITIES

•      Greets all customers promptly; provides timely professional service.

•      Completes Customer Records (CDIF) promptly and accurately.

•      Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.

•      Improve SSI , RDI or any other customer satisfaction related scores

•      Builds customer loyalty and promotes the dealership brand image.

•      Is accurate and timely in completing paperwork and assigned tasks.

•      Sells accessories, Insurance and Finance products.

•      Delivers vehicle to customers in a positive and memorable way.

•      Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect generation targets.

•      Identifies repeat customers and treats them accordingly.

•      Contacts previous customers, especially those who are ending their finance tenure, about new product arrivals.

•      Notifies prospects of upcoming special programs and promotions.

•      Calculates and tracks progress of sales and prospect goals and sales deals.

•      Shifts priorities and goals as work demands change.

•      Maintains composure and courtesy in dealing with customers and fellow employees.

•      Ensures that work is completed on time and as required

•      Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation.

•      Identifies and supports opportunities for methods/process improvement (for example, monitoring inventory levels and tracking showroom traffic).

•      Identifies ways to improve operations and customer service.

•      Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction.

•      Reference existing manuals, publications and other written documents to obtain needed information.

•      Keeps up-to-date on Hyundai products and competitor products.

•      Meets or exceeds monthly income and sales goals.

•      Maximum closing of recommendation sales

•      Tracks competition performance for his assigned territory